Office Hours:

Monday - Friday 9am to 5pm

Our Mission is to provide high quality medical care with compassion, excellence and integrity.

Welcome to our office. We have created this brochure in order to introduce ourselves to you and familiarize you with our doctor and staff.  We invite you to read this and then please feel free to contact any member of our staff for additional information.

Johnny B. Green, MD, FACS, FASCRS, a native of the pacific northwest, has served the Kitsap & Olympic peninsulas as the area’s only fellowship trained colon & rectal surgeon since 1999, opening his office after retiring from 23 years of service to the US Navy as a Navy surgeon.  Dr Green is certified by both the American Board of Colon and Rectal Surgery and the American Board of Surgery (general surgery).  He is a Fellow in both the American Society of Colon & Rectal Surgeons and the American College of Surgeons (the highest level of surgical recognition in each discipline).

Office Staff:  Your first contact will most likely be with Bizzy at the front desk (ext 0).  She coordinates appointments & patient information so your visits with us can flow as smoothly & efficiently as possible.  In the back, Tambi (ext 4) & Alyssa (ext 5) assist Dr Green in clinic, field patient care questions & coordinate surgery scheduling.  Cindy (ext 6) our accounts specialist handles all insurance, billing & account questions.  Managing the business side of the practice is Kathleen (ext 7) our practice manager.  While each has their field of expertise, feel free to ask anyone any question.

Telephone Calls: To better serve you, our phone system picks up all calls initially.  You may then press the appropriate extension.  To reach the front desk press zero at any time.  If we are busy with patients or other calls the phone system will connect you with voice mail.  Please leave your name, number and a brief message.  We will return your call as soon as possible.

Appointments: When calling for an appointment please give the receptionist enough information to schedule the appropriate amount of time.  Please bring your medical insurance card(s), copay and all necessary paperwork to your appointment.  Failure to arrive prepared with these items may mean we have to reschedule your appointment.  Please be on time for your appointment.  We work hard to honor everyone’s appointment time.  However, emergencies sometimes interrupt causing unavoidable delays.  We will do our best to inform you of significant delays when they occur.

Reschedules, Cancellations & No Shows:

We have reserved your appointment time just for you.  Please call at least 24 hours ahead if you cannot keep your appointment so we may offer that time to another patient.  A $30 fee may be charged for no show, cancellation with less than 24 hour notice, or rescheduling an appointment more than once.

Your insurance will not cover this fee.

Refills: If you need a prescription refilled, please call us or your pharmacy at least 48 hours in advance so Dr Green has time to review your chart & notify your pharmacy if the refill is approved.  The refill request phone number is:  (360) 377-4717 extension 3.

Children: Our staff cannot provide childcare for your children who do not have an appointment.  Your children cannot come into the exam room with you or be left alone in the waiting room.  We may need to reschedule your appointment if you arrive without arranging proper supervision of your children.

Non-Specialty Care: Sometimes our patients like us so much they want Dr Green to be their family physician.  However, our contracts with insurers do not include treatment of non-specialty care problems.  Please see your primary care doctor for such problems.

Patient privacy: We at KCRS are committed to patient privacy.  We maintain physical, electronic and procedural safeguards to shield Protected Health Information (PHI) to which we have access.  We may use or disclose PHI without written patient consent for purposes of treatment, payment, or health care operations.  We may disclose PHI without a patient’s written consent for specific public responsibilities such as law enforcement cases, emergency situations, and to protect public health.  If a patient requests disclosure of PHI to outside persons or entities, then the patient must first give written authorization to KCRS for such disclosure. A fee may be charged for large copying requests for outside persons or entities.  Patients have the right to request restrictions on the uses and disclosures of their PHI, examine and obtain copies of their medical records, and request amendments to their medical records.  A complete copy of our privacy policy may be obtained by request from any of our office staff.

Directions to KCRS (Bremerton) from the south

♦  North on Hwy 16

♦  Hwy 16 becomes Hwy 3

♦  Continue North on Hwy 3 toward Bremerton

♦  Take Hwy 304 (Navy Yard Hwy) exit

♦  Right on Burwell (still Hwy 304)

♦  Left on Warren Ave (Hwy 303)

♦  Continue across Warren Ave Bridge

♦  Right on Callahan Dr

♦  Right on Wheaton Way

♦  2528 on left hand side – Eastwood Building

 Parking lot shared with Doctor’s Clinic & Farrell’s Pharmacy.

Directions to KCRS (Bremerton) from the north

♦  South on Hwy 3

♦  Take Hwy 303 exit toward East Bremerton

♦  Left on Sheridan (Albertson’s on the left)

♦  Immediate Right on Wheaton Way

♦  2528 on left hand side – Eastwood Building

Parking lot shared with Doctor’s Clinic & Farrell’s Pharmacy.

Directions to KCRS (Poulsbo) from Hwy 3

♦  From Hwy 3

♦  Take Hwy 305 exit toward Bainbridge Island

♦  Right on Bond Rd (3^rd light)

♦  Left into parking area for medical center

♦  20696 is the building farthest to the right, (next to the Café Incognito)

Directions to KCRS (Poulsbo) from Bainbridge Is

♦ Hwy 305 to Poulsbo

♦ Left on Bond Rd

♦ Left into parking area for medical center

♦ 20696 is the building farthest to the right, (next to the Café Incognito)

Surgical fees: Your financial responsibility for surgical fees depends on your specific health insurance plan.  For most (but not all) surgeries the insurance coverage represents a “global fee” that includes all routine post-operative care related to the original problem.

Insurance coverage: It is your responsibility to contact your insurance company to verify coverage to see Dr. Green.  You are responsible to update your insurance information if it changes.  If your insurance company denies payment to cover your care by our office for any reason (including but not limited to: non-covered service, out-of-network provider, no medical necessity, no referral, not valid coverage date), then you will be held financially responsible for all fees for medical care you received that your insurance has denied payment.

Secondary coverage: Our office bills most secondary insurance carriers as a complimentary service for our patients.  We strongly encourage all of our patients with secondary insurance coverage to arrange automatic claims forwarding by your primary carrier to your secondary carrier if such arrangements are possible.  This allows us to keep your health care costs under control by reducing unnecessary paper work and employee time to bill secondary carriers manually.

Payment terms:

All copays are due at the time of service.  Any copay not paid at the time of service is subject to a $10 service fee.  It is your responsibility to know your copay amount and to pay it.

All applicable insurance deductible and patient portion amounts are due in full within 30 days of receipt of the insurance explanation of benefits statement associated with any service.

No insurance coverage: Patients with no health insurance are cash patients.  We are a medical clinic not a lending institution and as such we expect our cash patients to make arrangements in advance to pay for the

care they will receive.  You may have resources to pay

for your care without making special arrangements.  A lending institution or relative may allow you to borrow funds to cover your immediate need.  You may be eligible for a government funded health care program.

Discounts: KCRS offers a 25% discount off our normal fee to cash patients who pay in full at the time of service.

Outstanding balance: Please come to your office visit prepared to pay any outstanding balance.  We may need to reschedule your visit if you are not prepared to pay. 

Re-bill fee: A $5 re-bill fee will be added to your balance for each time our office must send you a bill for service already billed.  This re-bill fee applies as long as there is a balance outstanding for more than 30 days and no payment activity on your account.

Returned check fee: A $40 returned check fee will be assessed for each check returned for non-payment by your bank or credit union.

Failure to pay: Your account is considered delinquent when there is an outstanding balance and no payment activity or payment arrangement 90 days after receipt of insurance coverage for any service.  All delinquent accounts over 90 days are sent to collection.   State law allows the addition of 50% of the outstanding balance when a bill is sent to collection.  The collection agency may also add fees and interest.

We accept cash, check, VISA, and MasterCard.

These policies are subject to change without prior notice.

Revised January 2010